Vision
The Network will be:

• a comprehensive, integrated health system that provides health care value through excellence in customer satisfaction, cost effectiveness, quality outcomes, access and improved patient functional status;
• an employer of choice and a leader in education, research and delivery of veterans benefits; and
• an active community and federal partner accountable to customers and stakeholders.
  

Values

Trust:  means having a high degree of confidence in the honesty, integrity, reliability and sincere good intent of those with whom we work, the services that we provide, and the system that we are a part of.  Trust is the basis for the care giver-patient relationship and is fundamental to all that we do in health care.

Respect:  means honoring and holding in high regard the dignity and worth of our patients and their families, our co-workers, and the system we are a part of.  It means relating to each other and providing services in a manner that demonstrates an understanding of and a sensitivity and concern for each person's individuality and importance.

Excellence:  means being exceptionally good and of the highest quality.  It means being the most competent and the finest in everything we do.  It also means continually improving what we do.

Commitment:  means dedication and a promise to work hard to do all that we can to provide service to our co-workers and our patients that is in accordance with the highest principles and ethics governing the conduct of the health care professions and public service.  It is a pledge to assume personal responsibility for our individual and collective actions.

Compassion:  means demonstrating empathy and caring in all that we say and do.  It means sharing in the emotions and feelings of our co-workers, our patients and their families, and all others with whom we are involved.

Veterans Customer Service Standards

When you receive health care service at care sites Network 13, you can expect the following from our staff:

1. Staff Courtesy.  We will treat you with courtesy and dignity.
2. Timeliness.  We will provide you with timely access to health care.
3. One Provider.  One health care team will be in charge of your care.
4. Decisions.  We will involve you in decisions about your care.
5. Physical Comfort.  We will strive to meet your physical comfort needs.
6. Emotional Needs.  We will provide support to meet your emotional needs.
7. Coordination of Care.  We will take responsibility for coordinating your care.
8. Patient Education.  We will strive to provide information and education about your health care that you understand.
9. Family Involvement.  We will provide opportunities to involve your family in your care when appropriate.
10. Transition.  We will provide smooth transition between your inpatient and outpatient care.